Return Policy

RETURNS POLICY

All designs are produced on a made-to-order service, with each garment being made upon the customer’s request. As we provide a service, we have a no return or refund policy unless the production is faulty or incorrect.

Information regarding each design, fabric, colours, and imagery are easily accessible to view online and in-store. We highly recommend all customers to check their order is correct before finalising, as the customer is liable for each selection made on their order.

 

FAULTY ORDERS

All garments are sewn in-house at our studio. As we have such a high level of quality within our label, we are more than happy to fix, replace or refund a garment if it is deemed faulty by our team.


INCORRECT ORDERS

If both parties discuss and agree that the incorrect garment received by the customer is at our fault, we will replace the correct garment and re-send. If the customer does not wish to replace the garment they will be eligible for a full refund upon the return of the incorrect garment.


To be eligible for a refund, the following conditions must be met:

  • The matter must be discussed the same day of the garments arrival.
  • The garment must be unworn, undamaged and unwashed.
  • Returned in its original condition with all tags intact and attached to the garment.
  • Return shipping must be sent via a secure, trackable post service with notification of the tracking number once posted. We will cover that cost.

 

REFUNDS

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@judygao.co.nz. 
Size Guide

Size (AU/NZ)

6

8

10

12

14

Bust (cm)

80

85

90

95

100

Waist (cm)

63

68

73

78

83

Lower hip (cm)

88

93

98

103

108


Custom size: Don’t see your size on the chart? We offer a custom service.

We will need:


Here are some tips to take the most accurate measurements. It is recommended that you have a friend assist you or you do it in front of a mirror.