Hire Policy

HIRE TERMS AND CONDITIONS

These terms and conditions apply to the use and hire services provided by the judygao.co.nz website and inside our studio. Please read through each item, as you will be required to accept the terms and conditions at the checkout prior to finalising your hire garment purchase online or in the studio. Once accepted, the terms and conditions will constitute a contract between you and Judy Gao Couture Ltd.

CANCELLATION

Bookings cannot be cancelled once processed so please choose carefully.

REFUNDS

We aim to provide the most accurate photos and measurements so there will be no refunds if the garment does not fit correctly on you. If you are unsure about sizing, style, fit, please email us beforehand at info@judygao.co.nz and we would love to help you out with any information required.

Refunds will be given for a fault in the postal system not delivering the item on time. All of our garments are sent out with plenty of time to arrive, but it is possible for there to be a delay, in which case a full refund will be issued.

A refund will be given if the garments arrive damaged i.e. stained, torn, ripped. This is very unlikely as all of our garments are checked before being sent. You must contact us and provide photo evidence of the damage on the same day of arrival.

RETURNS

Please make time to return the garments the next working day after your event, whether by post or drop off.

LATE FEES

For each additional day the garment is not returned, there is a late fee of 10% of the hire price. After one week, the full hire price will be charged again.

ALTERATIONS

Temporary alterations i.e. tacking, pinning, may be done with our consent. No permanent alterations can be made to the garment.

DAMAGES

Please be mindful of embellished clutches or jewellery that may snag the material. Another tip would be to pick the garment up off the ground to avoid any damaging surfaces and heels stepping on the garment.

We understand accidents may happen so please don’t hesitate to contact us ASAP if the garment was damaged in your care.

The following rules apply:

DAMAGE EXTRA CHARGE

Large stains

$10

Extra dry cleaning

$25

Minor repair (eg. strap replacement, ripped seam)

$20

Major repair (eg. zip replacement, ripped fabric)

$40

Damaged beyond wear

Full RRP

Any charges will be discussed with the hire before processing.

 

Size Guide

Size (AU/NZ)

6

8

10

12

14

Bust (cm)

80

85

90

95

100

Waist (cm)

63

68

73

78

83

Lower hip (cm)

88

93

98

103

108


Custom size: Don’t see your size on the chart? We offer a custom service.

We will need:


Here are some tips to take the most accurate measurements. It is recommended that you have a friend assist you or you do it in front of a mirror.