FAQs

Dress Hire

All the information is under the Hire tab on our menu at the top of the page. Please read through carefully the process and policy before booking. Feel free to contact us if you have any questions.

 

Made to Order

All designs are made-to-order in the colour and size of your choice. We try our best to provide the most accurate photographs to represent the design, but please understand that each garment is handmade so slight variations may occur.

Feel free to request a fabric sample if you're unsure about colour. This will be $2 and you can choose up to five colours.

 

Production Time Frame

A dress from the Classic collection will take 2 to 3 weeks to create.

Please contact us for an estimate for a Couture gown.

 

Fast Track Service

We are happy to take on urgent orders outside of this time frame. There will be an extra service fee of $50 to have it made in a week. Please email us with your order info@judygao.co.nz.

 

Shipping

We provide free express shipping within New Zealand.

All parcels are sent by overnight courier via CourierPost (1-2 business days). Once each parcel is sent, the tracking number will be emailed will be trackable via www.nzpost.co.nz/tools/tracking.

Please state if you have a rural address in the notes section before checkout.

  

Opening Hours

The studio is open to customers by appointment only. Our hours are Thursday - Sunday from 10 am to 6 pm. If these days do not suit you, please contact us to arrange another time.

 

Try On

Try-ons are welcome for our Auckland customers, please contact us to arrange an appointment. Our hours are Thursday - Sunday 10 am - 6 pm. 

For those outside of Auckland, we aim to provide the most accurate photos and measurements for the particular dress. Please feel free to contact us if you are unsure about your measurements. We do not post for try-ons.

 

Payment

The website offers many payment options including credit card, Paypal, and Laybuy.

If you wish to pay via bank transfer, that can be arranged. Please use your first and last name as the reference.

 

Prices

All prices are in NZD.

Size Guide

Size (AU/NZ)

6

8

10

12

14

Bust (cm)

80

85

90

95

100

Waist (cm)

63

68

73

78

83

Lower hip (cm)

88

93

98

103

108


Custom size: Don’t see your size on the chart? We offer a custom service.

We will need:


Here are some tips to take the most accurate measurements. It is recommended that you have a friend assist you or you do it in front of a mirror.